Consumer Financial Protection Bureau’s new complaint database, consumerfinance.gov/complaintdatabase, now is searchable. This means that consumers can check out more easily what others say about a lender or a service provider. You can see red flags about banks, credit-card issuers, credit-reporting agencies, debt-collection agencies, mortgage lenders and student-loan issuers.
As of August 2013, at least 50 percent of the complaints that were in the database were about Bank of America, Capital One, Citibank, JPMorgan Chase and Wells Fargo. (At least 59,000 complaints about 651 other companies are there, too.)
The complaints appear in CFPB’s database after the company responds or the complaint has been with CFPB for 15 days, whichever comes first.
If you want to file a complaint, go to consumerfinance.gov/complaint.