Volvo concierge service

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Volvo

In December 2016, Volvo launched a pilot program in San Francisco that gives 300 owners of S90 luxury cars or XC90 luxury SUVs the opportunity to use a mobile app to order services, such as a fill-up, maintenance work or a car wash from third-party companies.

Vehicle owners request a service through the app. That request triggers the issuance of a onetime-use digital key that's sent to an authorized service provider, so it can access the vehicle. The service provider takes the vehicle to be serviced and returns it to its original location or to another location of the owner’s choosing.

The difference between Volvo’s service and other automakers’ roadside-assistance programs: The latter typically are limited to emergency situations, such as towing, a dead battery or a flat tire.